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Frequently Asked Question's

  • How long will it take to receive my jewellery?
    Standard delivery usually takes between 3 and 5 days with a processing time of 1 to 3 days. So your order can take between 4 and 8 days to arrive with UK standard delivery and any first class orders would take between 2 and 4 days including processing.
  • Where is my nearest store?
    For store locations please see the footer at the bottom of the page and click on "store locator".
  • What is the jewellery made of?
    We use tin castings and copper alloy to make all of our jewellery. The majority of our sets are made using the highest quality glass stones and many of our sets are made with cubic zirconia stones.
  • Do you send items internationally?
    Yes but only to the bill payers registered address. Delivery times may take up 12 working days in international transit. You may be liable for customs and taxes.
  • How do you post the jewellery?
    For UK orders, we use a secure Royal Mail service to deliver the items to you, which normally arrive the next day after dispatch and need to be signed for.
  • If I don't like my jewellery can I have a refund or an exchange?
    We cannot refund or exchange the item(s) if you simply don't like it/them. If there is a manufacturing fault then we may offer an exchange or refund. Please note that earrings and nose rings cannot be returned for any reason due to hygiene reasons.
  • How is the jewellery packaged?
    Many of our items are packed in secure plastic boxes and bubble wrap to protect the items in transit. Some of our products are packed in our premium branded gift boxes. For these items it is stated in the product description that they will be packed in a gift box. If your product doesn't come in a gift box you have the option to purchase one at "Checkout"
  • Do I need to book an appointment to visit your store?
    No you do not need an appointment but we suggest you arrange an appointment because our stores get extremely busy during the main summer months.
  • What is a bridal consultation/ appointment?
    This is a chance for you to talk to an adviser about the kind of jewellery you like, and a chance to try the items on and place an order if you wish. We suggest you bring your outfit so that we can exactly match your jewellery to compliment your look.

Have a question we haven't addressed? 

call us: 0121 247 9262

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